To increase the usage and implementation of eSIM technology on a worldwide scale. eSIM, or embedded SIM, is a technology that allows devices to have a digital SIM card embedded within them, eliminating the need for physical SIM cards and enabling remote provisioning of mobile subscriptions.
Impact Delivered
Reduced customer onboarding time from 5-10 weeks to less than 1 week
Resulting in a 90-95% improvement in onboarding speed
Achieved 100% uptime by migrating to the AWS Cloud
Enhanced logging and governance capabilities, with a 30-40% increase in visibility and accountability
The Challenge
Batch Jobs and API Calls: The company is using batch jobs to handle the onboarding process for customers. These batch jobs involve making individual API calls through a Java application to perform various tasks related to customer onboarding, such as data validation, account setup, and configuration.
Slow and Time-Consuming Process: The current approach of using batch jobs and individual API calls is inefficient, leading to a slow and time-consuming onboarding process. This inefficiency may be due to various factors, such as the sequential nature of the batch jobs, the volume of data being processed, or limitations in the infrastructure or technology stack.
Long Onboarding Time: The inefficiency of the process results in a long onboarding time for customers, typically ranging from 5 to 10 weeks. Such a prolonged onboarding period can negatively impact customer experience, increase operational costs, and hinder business growth and scalabilit
Proposed Solution
Streamlined APIs: We have optimized and simplified its application programming interfaces (APIs) to enhance performance, reliability, and ease of use. This streamlining process likely involved refining API endpoints, reducing unnecessary complexity, and improving documentation to make integration smoother for developers.
Built SaaS to handle API access: Anuyat has Software as a Service (SaaS) platform was developed to centrally manage and provide access to the company’s APIs. This approach centralized API management, enabling more efficient control and monitoring of API usage while offering customers a scalable and reliable platform to interact with the APIs.
Performed batch jobs efficiently: Our development team has enhanced applications batch processing capabilities, possibly by refining algorithms, upgrading infrastructure, or adopting more efficient processing techniques. This optimization led to faster and more effective execution of batch jobs, improving overall system efficiency and reducing processing time.
Added WebHook mechanism for notifications: Our team has implemented webhook to facilitate real-time communication between applications. By introducing this mechanism, the system gained the ability to instantly send notifications to subscribed clients or applications, enhancing responsiveness and communication efficiency. This real-time capability likely improved overall user experience and system interactivity.
The Results
- Reduced customer onboarding time from 5-10 weeks to less than 1 week
- Resulting in a 90-95% improvement in onboarding speed
- Achieved 100% uptime by migrating to the AWS Cloud
- Enhanced logging and governance capabilities, with a 30-40% increase in visibility and accountability
- 20-30% Boost in customer satisfaction ratings
- Enabled rapid customization of SaaS application with custom login screen and theme
- 70-80% reduction in manual effort and processing time
